Frequently Asked Questions
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Yes! We carry business liability insurance and can provide a Certificate of Insurance (COI) for your venue, corporation, or event location upon request. If your venue requires specific wording or additional insured information, please send those requirements to us in advance so we can make sure the appropriate documentation is provided.
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Please submit an inquiry through our website, and we’ll reach out to confirm availability and event details. From there, we’ll send your invoice and contract through HoneyBook. Once your deposit is paid and the contract is signed, your date is officially booked!
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Our full-service installations include design, delivery, setup, and breakdown.
Once your event is booked, we are happy to provide mockups and color combinations to help bring your vision together and fine-tune the details that make your event truly pop.
From start to finish, we handle the details so your setup feels seamless, polished, and stress-free.
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On the day of your event, we’ll arrive at the agreed-upon setup time to unload and install all items, allowing plenty of time to ensure everything is complete and event-ready before your event begins.
If your event includes breakdown services, we’ll return at the agreed-upon time to remove the designated items. Breakdown typically takes much less time than the initial setup.
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Yes, we do offer pickup options! We are located in the Lutz area.
Pickup is available for helium bundles, balloon bouquets, number stacks, and smaller garlands-to-go. For these smaller items, local delivery is also available within the Tampa Bay area for a $30 delivery fee.
Important Pickup Information:
Please make sure your vehicle has enough open space before arriving for pickup. Balloons must be transported in an SUV or similarly spacious vehicle with all back seats folded down. The vehicle should be completely empty, with no car seats, boxes, tools, sports equipment, luggage, or other items in the back.
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Booking retainers are non-refundable, but we understand that plans can change. If you need to cancel, your retainer may be applied as a credit toward a future event within 12 months of your original event date, subject to availability.
For cancellations made at least two weeks in advance, additional eligible payments may also be credited after any event-specific costs already incurred are deducted. Cancellations within two weeks of the event may have limited or no additional credit available depending on how much preparation has already been completed.
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Yes, balloons can absolutely be installed outdoors, and we have successfully completed many outdoor installations. That said, June through August can be especially tough on balloons in the Florida heat and direct sun.
For the best results, we strongly recommend indoor installations during these months, or placing balloons in a covered, shaded area away from direct sunlight. If we feel an outdoor setup may not hold up well due to heat or weather conditions, we will always be upfront and let you know ahead of time.
Please note that we are unable to return to repair or replace balloons that pop after installation due to heat, sun exposure, or outdoor conditions.
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Florida weather can be unpredictable, but we’ll always do our best to work with you. If weather affects an outdoor installation, we may adjust the setup time, modify the design, or relocate the installation to a safer location when possible.
For the safety of our team, we cannot install outdoors during lightning, severe winds, heavy rain, flooding, or other unsafe conditions. Weather-related changes do not qualify for a refund, but whenever possible, we’ll work with you to find the best safe alternative.
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In addition to balloons, we work closely with a variety of trusted vendors to help ensure your decor pieces are reliably sourced and thoughtfully coordinated.
For clients wanting a more complete event design experience beyond balloons, including tables, entertainment, bars, lounge areas, or other styled spaces, we offer full-scale event planning and design services.
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Yes. Applicable sales tax will be added to your invoice, along with a credit card processing fee, listed as a service charge. Clients may choose to pay via Zelle or Venmo to avoid the credit card processing fee.
Depending on your order, delivery, installation, and/or breakdown fees may also apply. These fees are based on the overall size, scope, and logistics of your installation.
For our budget-friendly options, clients may choose pickup in Lutz when available, or delivery can be added starting at $30. For custom installations, delivery, installation, and breakdown fees typically range from $75–$150. For installations totaling $1,000 or more, these service fees are generally calculated at 20% of the invoice total.
Once we have a better understanding of the size and details of your installation, we’ll be able to provide a more accurate estimate for these fees.
Please also note that a $50 late-night breakdown fee applies to events requiring breakdown or pickup at 10:00 PM or later.